Version 1.2 – Last updated: 3 October 2026
These Terms and Conditions (“Terms“) govern every purchase made on https://www.fansapper.com (the “Website“). Please read them before placing an order. At checkout you must tick the box confirming that you accept these Terms and our Refund & Cancellation Policy. You can download or print this page at any time.
1. Who we are
The Website and the services sold on it are operated by:
Phoenix Web Srl
Registered office: Via Pietro del Pezzo 34, 84128 Salerno (SA), Italy
VAT number: IT05956650658
Companies Register (REA) number: SA-486693
Share capital: EUR 10,000
PEC (certified email): phoenixwebsrl@pec.it
Email: support@fansapper.com
Website: https://www.fansapper.com
In these Terms “Fansapper“, “we“, “us” and “our” refer to Phoenix Web Srl. “You” and “Customer” refer to the person or business buying our services.
2. What Fansapper sells – and what it does not sell
2.1 Fansapper provides promotion and marketing services on X (formerly Twitter) through our network of accounts and partner publishers. We sell:
- Sponsored Posts – promotion of your content on the X account(s) as described on the relevant service page at the time of purchase;
- Network Campaigns – promotion of your content through our own network of X accounts, over the period as described on the relevant service page at the time of purchase;
- Partner Campaigns – promotion of your content through our own network and through the partner publishers as described on the relevant service page at the time of purchase;
- Monthly Plans – 30-day campaigns combining the formats above with a dedicated account manager;
- Account Management – planning, scheduling and publishing of content that you approve on your own X account, with your authorisation.
2.2 A “publication” is each promotional action included in your package, carried out on one of the accounts used, as described on the relevant service page at the time of purchase. Promotions are disclosed as paid where X’s rules or applicable law require it.
2.3 Fansapper does NOT sell followers, likes, views, comments or replies. We do not use bots or fake accounts, and we do not organise the exchange of likes or follows between accounts.
2.4 Our services and their features are described on the service pages of the Website (such as Network, Ultra, Shoutouts or Monthly Plans), each a “service page“. The specific features of your service, for example the accounts used, number of publications, number of links, duration, publishing days, reporting and price, are those described on the relevant service page of the Website at the time of purchase and stated in your order and in the order confirmation email. That description forms part of your contract.
3. No guarantee of results
3.1 We are responsible for carrying out the promotion described in your order, on the accounts and within the period as described on the relevant service page at the time of purchase.
3.2 We do not promise or guarantee any result: no particular number of followers, profile visits, views, clicks, likes, reposts, subscribers, sales or revenue. These depend on your content, your audience, the behaviour of X users and X’s algorithms, none of which we control.
3.3 Suggestions from your account manager are professional advice, not a guarantee of results.
4. Who may buy
4.1 You must be at least 18 years old and legally able to enter into contracts.
4.2 If you buy for a business, you confirm that you are authorised to bind it and that the billing details you give are the business’s. Some rights in these Terms, in particular the right of withdrawal, apply only to consumers, meaning individuals acting for purposes outside their trade, business, craft or profession.
4.3 We may refuse an order if the content to be promoted breaches section 8, if the order shows signs of fraud (see our Anti-Fraud & Customer Screening Policy, https://www.fansapper.com/anti-fraud-policy), or if we cannot lawfully provide the service in your country.
5. How the contract is formed
5.1 The services described on the service pages are an invitation to order. You place an order by completing checkout and clicking the payment button.
5.2 The contract is formed when we send the order confirmation email. It includes a summary of your order, these Terms, the Refund & Cancellation Policy and, if you gave it, confirmation of your request that the service start immediately (see section 10).
5.3 For custom plans, the volumes and pages agreed by email before payment are attached to the order confirmation and form part of the contract.
5.4 The contract is concluded in English. We keep a copy of your order, which you can see in “My account”.
6. Prices, taxes and payment
6.1 Prices are shown in US dollars (USD). VAT is included in the price shown. The total you pay is shown before you confirm your order.
6.2 Payment is taken at checkout through our third-party payment service providers. The payment methods available (for example card payments and digital wallets) are shown at checkout and may change over time. Card details are entered directly on the payment provider’s secure form: we never see or store your full card details.
6.3 All our services are sold for a one-time payment. We do not sell subscriptions and nothing renews automatically. Monthly Plans and Account Management cover a single 30-day period; to continue you must place a new order.
6.4 We may change prices at any time. Changes do not affect orders already confirmed.
7. How we deliver the service
7.1 Onboarding. Within 24 hours of your order we contact you by email (and, if you ask, by direct message from our X account @xfansapper) to collect the content and links to be featured. You can also add them under “My account → My Orders”.
7.2 Start date. Your campaign starts on the first publishing day after we receive complete content that complies with section 8. Publishing days are Monday to Saturday; we do not publish on Sundays.
7.3 Duration. The duration described on the relevant service page at the time of purchase (“3 days”, “30 days” and so on) is counted in publishing days.
7.4 Reports. At the end of each publishing day we send you a report with the links to the publications made that day.
7.5 Duration of publications. Publications described as permanent on the relevant service page at the time of purchase are not deleted by us after the campaign. X may remove or limit content under its own rules; such removal is not a breach by us, unless it was caused by our own fault.
7.6 If you do not send your content. If you have not sent the required content within 30 days of the order, we will remind you twice by email. If there is still no reply 14 days after the second reminder, we will cancel the order and refund it in full.
7.7 Account Management. We act on your X account only through X’s official delegation features or other access that you grant and can withdraw at any time. We never ask for your password. We publish only content you have approved or that falls within the editorial plan you have approved. We never buy, sell or exchange followers or likes on your account.
8. Your content and our Content Policy
8.1 You are responsible for the content you ask us to promote. You confirm that it:
- is lawful in the European Union and in the countries where it will be seen;
- is yours or you have all the rights and permissions needed, including from people who appear in it;
- complies with X’s rules, including its rules on paid partnerships and on sensitive media;
- is not sexually explicit, pornographic or adult content, and does not link to such content;
- does not promote gambling, weapons, drugs, counterfeit goods, financial products that require authorisation, or any other product or service that X or applicable law does not allow to be advertised;
- is not misleading, defamatory, hateful or harassing, and does not infringe anyone’s intellectual property or privacy.
8.2 We may refuse or remove content that does not comply with section 8.1. If you do not replace it within 7 days, we may cancel the unperformed part of the order. The rules on refunds in the Refund & Cancellation Policy then apply.
8.3 You authorise us, for the duration of the order and for the permanent posts you have bought, to reproduce and publish your content on the pages included in your order, only in order to perform the service.
8.4 You will indemnify us against third-party claims arising from content you supplied in breach of this section. This does not apply to claims caused by our own fault.
9. Relationship with X
9.1 Fansapper is an independent business. We are not affiliated with, endorsed by or sponsored by X Corp. “X” and “Twitter” are trademarks of their owners and are used only to describe the platform on which our services are delivered.
9.2 X may change its features, rules or algorithms, restrict the visibility of posts, or suspend accounts. We are not liable for such decisions unless they were caused by our breach of these Terms. If X’s decisions prevent us from delivering part of your order, section 3 of the Refund & Cancellation Policy applies.
10. Right of withdrawal, cancellation and refunds
10.1 The right of withdrawal for consumers, the request to start the service immediately, cancellation and refunds are governed by our Refund & Cancellation Policy (https://www.fansapper.com/refund-policy). It forms part of these Terms.
10.2 In summary:
- you can cancel for a full refund at any time before your campaign starts;
- by accepting our Refund & Cancellation Policy at checkout, you ask us to start the service immediately and acknowledge that you will lose your right of withdrawal once the service has been fully performed;
- if you are a consumer and withdraw within 14 days after the campaign has started but before it has been fully performed, you pay for the part already delivered and we refund the rest;
- once the service has been fully performed, no refund is due, except where we failed to deliver what you ordered.
11. Complaints
11.1 If something is wrong with your order, please write to support@fansapper.com with your order number. Our support is available 24/7. Campaigns are published Monday to Saturday. We aim to resolve every complaint within 14 days.
11.2 If you believe a payment was made in error or without your authorisation, please contact us first. We can usually resolve the issue faster than a payment dispute. This does not limit any right you have with your bank or card issuer.
12. Liability
12.1 We are liable for losses that are a foreseeable result of our breach of these Terms or of our negligence.
12.2 Except where section 12.3 applies, our total liability for any order is limited to the price paid for that order. We are not liable for loss of profits, revenue, business opportunity or followers, or for account restrictions imposed by X, except where caused by our breach.
12.3 Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud or gross negligence, or any other liability that cannot be limited under applicable law. It also does not affect your statutory rights as a consumer.
13. Suspension for fraud or abuse
We may suspend or cancel an order if we have reasonable grounds to believe that the payment is fraudulent or unauthorised, that the content breaches section 8, or that the service is being used in breach of the law or of X’s rules. We will tell you the reason unless the law does not allow it. If an order is cancelled because the payment was fraudulent, we refund the payment to the original payment method and do not provide the service.
14. Intellectual property
The Website, its texts, graphics, the Fansapper name and logo belong to Phoenix Web Srl or its licensors. You may not copy them without our written permission. You keep all rights in your content.
15. Affiliate program
Participation in our affiliate program is governed by the separate Affiliate Program Terms published at https://www.fansapper.com/affiliate-terms.
16. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as a platform-wide outage or restriction on X, internet failures, or a natural disaster. We will tell you promptly. If performance is delayed by more than 14 days, you may cancel the unperformed part of the order for a refund of that part.
17. Changes to these Terms
We may update these Terms, for example to reflect changes in the law or in our services. The version in force when you place an order applies to that order. We will publish each new version with its version number and date.
18. Personal data
We process your personal data as described in our Privacy Policy (https://www.fansapper.com/privacy-policy) and Cookie Policy (https://www.fansapper.com/cookie-policy-eu).
19. Governing law and jurisdiction
19.1 These Terms are governed by the law of Italy.
19.2 If you are a consumer, this choice of law does not deprive you of the protection of the mandatory rules of the country where you live. You may bring proceedings in the courts of your country of residence, and we may bring proceedings against you only in those courts.
19.3 If you are a business customer, the courts of Salerno (Italy) have exclusive jurisdiction.
20. General
20.1 If any provision of these Terms is found invalid, the remaining provisions stay in force.
20.2 If we do not enforce a right immediately, we do not waive it.
20.3 You may not transfer your rights under these Terms without our consent. We may transfer ours to another company that takes over our business, provided your rights are not reduced.
21. Contact
Phoenix Web Srl – Via Pietro del Pezzo 34, 84128 Salerno (SA), Italy – VAT IT05956650658 – support@fansapper.com – https://www.fansapper.com
