FansApper
Social Media Marketing

Refund & Cancellation Policy 🤩

Version 1.2 – Last updated: 3 October 2026

This policy explains when you can cancel an order and when a refund is due for the social media marketing services on X (Twitter) sold on https://www.fansapper.com by Phoenix Web Srl, Via Pietro del Pezzo 34, 84128 Salerno (SA), Italy, VAT IT05956650658 (“Fansapper“, “we“). It forms part of our Terms and Conditions.

Please remember what you are buying: promotion and marketing services on X through our network of accounts and partner publishers, with the features described on the relevant service page of the Website (such as Network, Ultra, Shoutouts or Monthly Plans) at the time of purchase and stated in your order and order confirmation email, and with reports. We do not guarantee any result. Not achieving a particular result is therefore not, in itself, a reason for a refund.

1. Before your campaign starts: full refund

You can cancel your order at any time before your campaign starts, meaning before the first publication of your order has been made. We will refund the full amount you paid. To cancel, write to support@fansapper.com with your order number.

2. Right of withdrawal for consumers (EU/EEA)

2.1 If you are a consumer, you have the right to withdraw from the contract within 14 days of the day the contract is concluded (the day we send the order confirmation), without giving any reason.

2.2 Starting immediately. Our campaigns are designed to start quickly. At checkout you must tick the box confirming that you accept our Terms and Conditions and this Refund & Cancellation Policy. Ticking it is required to place an order. By ticking it you expressly request that we start the service immediately, before the end of the 14-day withdrawal period, and you acknowledge that if you withdraw after the service has started you will pay for the part already provided, and that you will lose your right of withdrawal once the service has been fully performed.

2.3 As required by law, this means:

  • once the service has been fully performed, meaning all the publications in your order have been published, you no longer have a right of withdrawal and no refund is due (Article 16(a) of Directive 2011/83/EU; for Italy, Article 59(1)(a) of the Consumer Code, Legislative Decree 206/2005);
  • if you withdraw after the campaign has started but before it is complete, and within the 14-day period, you must pay an amount proportionate to what has been provided up to the moment you tell us you are withdrawing (Article 14(3) of Directive 2011/83/EU; Article 57(3) of the Italian Consumer Code). We refund the rest. The proportion is calculated on the number of publications included in the order: for example, if 12 of 30 publications have been published, we refund 18/30 of the price. A permanent publication counts as performed once it has been made.

2.4 How to withdraw. Send a clear statement to support@fansapper.com (or by post to Via Pietro del Pezzo 34, 84128 Salerno (SA), Italy), for example:

“To Phoenix Web Srl, Via Pietro del Pezzo 34, 84128 Salerno (SA), Italy, support@fansapper.com: I hereby give notice that I withdraw from my contract for the following service: order number ________, ordered on ________. Name: ________. Address: ________. Date: ________.”

You may use this model but you do not have to. You meet the deadline if you send your notice before the 14-day period expires.

2.5 Refund method and timing. We refund any amount due within 14 days of receiving your notice, using the same payment method you used for the original transaction, through the payment provider that processed your payment, unless you expressly agree otherwise. You will not be charged any fee for the refund.

2.6 Business customers. The right of withdrawal does not apply to customers buying for business purposes. For them, sections 1, 3 and 4 of this policy apply. Once a campaign has started, no refund is due except under section 3.

3. If we do not deliver what you ordered

3.1 The campaign cannot start for reasons on our side. If we cannot start your campaign within 7 publishing days after receiving your complete content, for reasons attributable to us, you can choose a new start date or a full refund.

3.2 Partial non-delivery. If, for reasons attributable to us, we do not make all the publications included in your order within the stated period, we will, at your choice, make the missing publications within 7 publishing days or refund the proportion of the price corresponding to the missing publications.

3.3 Content removed by X. If X removes one of the publications within 7 days for reasons not related to your content, we will republish it once at no cost. If that is not possible, we refund the corresponding proportion of the price.

4. When no refund is due

Apart from the cases in sections 1–3, no refund is due, in particular where:

  • the service has been fully performed, meaning all publications in your order have been published and reported;
  • you are not satisfied with the number of followers, views, likes, clicks or sales. We do not sell or guarantee these (see section 3 of our Terms);
  • your content was refused or removed because it breaches section 8 of our Terms (Content Policy), and you did not replace it within 7 days. In that case the unperformed part of the order is cancelled, and if you are a consumer section 2.3 still applies within the 14-day period;
  • X restricted or suspended your account for reasons not caused by us.

5. Order not completed because you did not send content

If you do not send the content needed for your campaign, we will remind you as described in section 7.6 of our Terms and then cancel the order with a full refund.

6. Payment problems and disputes

If you see a charge you do not recognise, or you think a refund is due, please contact us first at support@fansapper.com with your order number. Our support is available 24/7. Campaigns are published Monday to Saturday. Most issues are resolved quickly this way. This does not affect any right you have towards your bank or card issuer.

7. Confirmation email

After each order we send you, on a durable medium, an email confirming your order, these rules and your request for an immediate start (section 2.2).

8. Contact

Phoenix Web Srl – Via Pietro del Pezzo 34, 84128 Salerno (SA), Italy – VAT IT05956650658 – support@fansapper.com – https://www.fansapper.com