Version 1.1 – Last updated: 1 October 2026
This policy describes how Phoenix Web Srl, Via Pietro del Pezzo 34, 84128 Salerno (SA), Italy, VAT IT05956650658 (“Fansapper“, “we“) prevents fraud, misuse of payment methods and dealings with sanctioned parties when selling its social media marketing services on X (Twitter) through https://www.fansapper.com.
We are a provider of marketing services, not a financial institution. We are not an “obliged entity” under the EU Anti-Money Laundering Directives, and we do not hold client funds, issue payment instruments or transfer money on behalf of others. We still apply the controls below to protect our customers, our payment provider and ourselves.
This policy applies to all orders placed on the Website, to payments made to us, and to commissions credited under our affiliate program.
This policy is applied by our team: flagged orders are reviewed by authorised staff, reachable at support@fansapper.com. This policy is reviewed at least once a year and whenever our payment set-up changes.
3.1 All payments are processed by our third-party payment service providers integrated in the Website. The payment options available are shown at checkout. Card data are entered on the provider’s secure payment form and never reach our servers.
3.2 Payments are protected by 3-D Secure (Strong Customer Authentication) where required by the card issuer, and by the fraud-detection systems of our payment service providers.
3.3 We accept payment only in the name of the customer who places the order. We do not accept payments made by third parties on behalf of the customer, payments split across several cards for one order, or requests to send refunds to a payment method different from the one used.
3.4 Each order is a one-off payment. We do not store cards for recurring charges.
4.1 Age. Customers must be at least 18 years old and confirm this when creating an account or placing an order.
4.2 Sanctions. We do not sell to persons, entities or territories where this is prohibited by European Union or other applicable international sanctions. For orders flagged under section 5, we check the customer’s name and billing country against the applicable sanctions lists.
We review an order manually before starting the campaign when, for example:
6.1 We contact the customer and may ask for clarifications about the order, for example confirmation that they control the X account to be promoted. We do not start the campaign until the review is complete.
6.2 If the review is satisfactory, the order proceeds normally.
6.3 If the customer does not reply within 7 days, or the review confirms a risk, we cancel the order and refund the payment to the original payment method. The only exception is where the law or an authority requires us to act differently.
6.4 Where we suspect a crime, such as the use of stolen cards, we may inform the payment service provider that processed the payment and the competent authorities.
Affiliates are not paid in money: commissions are credited only as store credit on fansapper.com, to be used for our services, and there are no cash payouts. Store credit is credited only to the affiliate’s own account, after the refund period of the referred orders has expired. We do not credit commissions on self-referrals, on orders that are refunded or charged back, or on orders flagged under section 5.
We keep records of flagged orders, checks performed and decisions taken for 24 months, or longer if needed for a pending dispute. Accounting records are kept for the period required by law. Personal data are processed as described in our Privacy Policy.
Only authorised staff can review flagged orders.
Questions about this policy: support@fansapper.com – Phoenix Web Srl, Via Pietro del Pezzo 34, 84128 Salerno (SA), Italy, VAT IT05956650658.
